Shipping & Returns

Our products are shipped via standard air mail, the shipping charge is fixed at $5 per package, no matter how many items you purchase or your location around the globe. We need almost 3 weeks to make your unique jewelrys plus typically take 1 week shipping time, there are total 4 weeks to reach their final destination. It is still wise to order early for your best chances of excellent service and selection. Don't hesitate, order now.

Our jewelrys are always delivered in elegant gift packages, wrapped up with valuable paper and satin ribbons, since we think that every jewelry, even if purchased for ourselves, has to provide a gift satisfaction.

Returning Merchandise to Silverjade.com

All merchandise is fully guaranteed by Silverjade.com. If you are not completely satisfied with your purchase, simply return it to us within 14 days from the receipt of shipment in the original packaging. Return processed via mail only. Initial shipping charges are not refundable. Returned payment or credit will be issued upon receipt of returned item to Silverjade.com ,LESS a 30% restocking fee.

All personalized Name Jewelrys, including Name Pendants, Name Ring, Name Earring, and all Customized, special order, worn, sized or otherwise used jewelry are not returnable. If the product is found to be defective in materials or workmanship, or if it needs to be replaced, we will do so with the same product replacement. There is no restocking fee to replace defective jewelry.

Order Cancellation

Customers may cancel the order within 24 hours.

If you have any questions about our return procedure or order cancellation, please don't hesitate to contact silverjadejewelry@yahoo.com.