Our jewelrys are always delivered in elegant gift packages, wrapped up with valuable paper and satin ribbons, since we think that every jewelry, even if purchased for ourselves, has to provide a gift satisfaction.
Returning Merchandise to Silverjade.com
All merchandise is fully guaranteed by Silverjade.com. If you are not completely satisfied with your purchase, simply return it to us within 14 days from the receipt of shipment in the original packaging. Return processed via mail only. Initial shipping charges are not refundable. Returned payment or credit will be issued upon receipt of returned item to Silverjade.com ,LESS a 30% restocking fee.
All personalized Name Jewelrys, including Name Pendants, Name Ring, Name Earring, and all Customized, special order, worn, sized or otherwise used jewelry are not returnable. If the product is found to be defective in materials or workmanship, or if it needs to be replaced, we will do so with the same product replacement. There is no restocking fee to replace defective jewelry.
Order Cancellation
Customers may cancel the order within 24 hours.
If you have any questions about our return procedure or order cancellation, please don't hesitate to contact silverjadejewelry@yahoo.com.
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